Shipping & Policies
Shipping Rates
Our shipping rates are based on your merchandise total. Price includes standard FedEx or UPS ground service within the continental United States. Call or email for international rates.
Merchandise Total Shipping Fee
| Total Order Amount | Shipping Cost |
|---|---|
| Up to $249.99 | $4.95 |
| Over $250 | Free |
| RUSH Delivery (FedEx or UPS 2 day air) | Additional $20 |
| Alaska and Hawaii Delivery | Additional $20 |
Refunds and Exchanges
We work on custom pieces diligently and as if we were making them for ourselves. A lot of time and preparation go into making your custom piece. With that being said we want our customer to enjoy and love their personalized treasure. If you are anything less than satisfied we would love to correct the issue at hand. However, depending on what needs to be fixed there may be additional charges that apply. Please contact us with questions or inquiries anytime.
All other one-of-a-kind jewelry (non-PMC Fine Silver included) will happily be exchanged for another in our inventory or issued a credit. If once you receive your piece and there is a problem with length of the item or it needs adjusting additional charges may apply. If there is an apparent flaw on our part we apologize and will do our best to fix the problem and return the item as soon as possible.
If there is anytime a matter that is questionable contact us and we will find a solution that will appease all parties.